Refund & Exchange Policy

Last updated: September 2026

At Haus of Flowers, we stand behind the quality of our products and aim to provide every customer with a reliable experience. Due to the nature of our products, please review this policy carefully before placing an order.

Returns

We do not accept returns on any products. All sales are final due to the consumable and perishable nature of hemp flower products.

Refund & Replacement Eligibility

Refunds or replacements may be considered on a case-by-case basis if a verified product issue is reported. Valid requests may include: product quality concerns inconsistent with normal standards, excessive seeds or material defects, or product condition issues affecting usability. To qualify, customers must provide clear photo or video evidence, order number, and description of the issue.

Product Effectiveness Disclaimer

Refunds will not be issued based on product effectiveness, personal preference, or individual experience.

Request Window

All requests must be submitted within 7 days of confirmed delivery. Requests made after 7 days are not eligible.

Missing Items Policy

Customers are strongly encouraged to record an unboxing video. All shipments are sealed using tamper-evident packaging. The video must show the sealed package before opening, recorded without cuts or edits.

Resolution Process

If approved, Haus of Flowers may provide store credit or a refund to the original payment method. Approved refunds are issued minus original shipping costs. Shipping fees are non-refundable.

Order Cancellations

You have a 30-minute window after placing your order to cancel. After that, orders cannot be canceled.

Refund Processing

Once approved, refunds are processed within 3-5 business days. It may take an additional 5-10 business days to appear on your statement.

Chargebacks & Payment Disputes

If a chargeback is filed without first contacting our support team, we reserve the right to provide full transaction records to your payment provider. Customers who file chargebacks before attempting resolution will be permanently restricted from placing future purchases.

Refund Abuse & Account Restrictions

Haus of Flowers actively monitors refund activity. Customers who submit repeated or excessive refund requests may face order restrictions, loss of refund eligibility, or permanent purchasing restrictions.

Damaged Items

Email support@hausofflowersla.com with photos within 48 hours of delivery.

No Resale

All products sold on hausofflowersla.com are for personal use only. Reselling without prior written authorization is prohibited.

Product Disclaimer

These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a physician before use if you have a medical condition, are pregnant or nursing, or are taking medication.

Contact Us

Email support@hausofflowersla.com with your order number, description of the issue, and any supporting evidence.